Last updated: 26 October 2026.
On our website, Frank Energie uses cookies and similar technologies, such as pixels and local storage. This statement explains which cookies we use and why. It also explains what data they collect, how long we keep them and who they belong to. For how we otherwise handle your personal data, see our privacy statement.
How your choice works
We divide cookies into three categories:
- Functional cookies: these are needed to make the website work. They are always on. You cannot turn them off.
- Analytical cookies: these show us how you use the website, so we can make it better. We only turn them on if you give consent.
- Personal cookies: we use these to show and measure ads. We can also show you a relevant ad again later. We only place them if you give consent.
Without your consent, no analytical or personal cookies are placed, and the related services are not loaded. Refusing has no effect on your use of the website.
Before you choose, Google's measurement tags may still send a basic signal about your visit to Google, such as the page you are on, without cookies and without an ID that is stored on your device.
The first time you visit the website, you see a notice about cookies. You make your choice there. We remember your choice for 12 months. After that we ask again. We also remember which version of the notice you saw.
Changing or withdrawing your choice
You can change your choice at any time with the Cookies link at the bottom of every page.
If you withdraw your consent for a category, we delete the known cookies of that category. Then we reload the page. The services that belong to those cookies then stop. Cookies placed by another party on that party's own domain (such as Google's IDE) cannot be deleted by us. You can clear them yourself in your browser settings.
Functional cookies
These cookies are needed to make the website work the way you expect. That is why we do not ask for consent.
Cookie / provider | Purpose | Data | Retention | Party |
|---|
| Remembers your cookie choice and the version of the cookie notice you saw | Your choice per category, the time of your choice and the version number of the notice | | |
| Remembers your language preference | The language code, for example es | Until you close the browser | |
| Links your sign-up to the partner who referred you, so we can handle cashbacks and agreements with partners correctly | The code of the partner who referred you | | |
| Remembers your sign-up, so we can show you the right confirmation when you finish | The number of your sign-up | | |
announcement-banner-dismissed-… | Remembers that you closed an announcement at the top of the website, so it does not keep coming back | | | |
firstLandingPage, sessionTimestamp (local storage) and firstHit, activeTab (session storage) | Remember the first page of your visit, so a sign-up can be linked to the partner or ad that brought you here | The address of the first page you opened, including the codes in the link (such as a partner or ad click code), and the time of your visit | Until your next visit or until you clear your browser (local storage), until you close the browser (session storage) | |
ZD-store, ZD-suid, ZD-buid (local storage) | Makes the chat widget of our customer service work | A random ID of your browser and the status of the chat | ZD-suid: about 15 minutes after your last activity. ZD-store and ZD-buid: until you clear your browser data | |
__cf_bm, _cfuvid (help centre) | Protects our help centre against abuse by bots | An anonymous ID that shows whether you are a bot | About 30 minutes (__cf_bm), until you close the browser (_cfuvid) | |
We also keep temporary data in your browser, such as the steps you filled in while signing up. It disappears when you close the browser.
Our help centre (soporte.frankenergy.es) is run by Zendesk. It does not have its own cookie notice yet, so check this statement for the cookies it places.
Analytical cookies
We only place these cookies with your consent.
Cookie / provider | Purpose | Data | Retention | Party |
|---|
| Google Analytics: recognises your browser, so we can measure how many visitors the website has and how it is used | A random ID, the pages you view and the page you came from, how far you scroll and information about your browser and device | 2 years (limited by browsers to 400 days) | |
| Google Analytics: stores the state of your visit | A session ID and information about your visit | 2 years (limited by browsers to 400 days) | |
_ga, _ga_L7XZC105M6 (help centre) | Google Analytics on our help centre: measures how the help articles are used | A random ID, the pages you view and the page you came from, and information about your browser and device | 2 years (limited by browsers to 400 days) | |
Google Analytics events (no cookie) | Measures which steps of signing up are used and where visitors drop out | The steps you complete (start, offer calculated, price plan, personal details, confirmation, contract concluded), your clicks on the buttons for the supply point number (CUPS) and "estimate my consumption", how far you scroll, clicks in the menus, error messages, and the address of the page and the previous page. For the home battery forms, also your answers, such as whether you have solar panels, an electric car, a heat pump or a smart meter, and your yearly energy spend. When you conclude a contract, the contract reference, the price and the partner label if you came through a partner link | Up to 14 months (set in our Google Analytics property) | |
Personal cookies
We only place these cookies with your consent.
Cookies
Cookie / provider | Purpose | Data | Retention | Party |
|---|
| Google Ads: measures how well our ads work and helps us create relevant audiences for Frank Energie offers | Clicks on and views of ads, session information and information about your browser and device. This information may be used to build a profile and show you more relevant content based on your online behaviour. | | |
_gcl_aw, _gcl_gb, GCL_AW_P | Google Ads: remembers the ad you clicked (also for links with gbraid), so a sign-up can be linked to that ad | | | |
| Google Ads / DoubleClick: shows, measures and personalises ads | A random ID and information about the ads you saw and clicked | 13 months in the EEA and UK | |
| Google Ads / DoubleClick: checks whether your browser accepts cookies | | | |
| Google: remembers your preferences and is used for security, analytics and advertising. Google places this cookie on google.com when a Google service is loaded | A random ID and your settings for Google services | | |
| Remembers that you came to us through a Google ad, so we can link a sign-up to that ad | | | Frank Energie, shares this with Google |
| Links your sign-up to the reference of a partner | The reference of the partner | | |
| Cookies, pixels and server-side tracking from Meta: show and measure ads and personalised Frank Energie offers on Facebook and Instagram | Information about your interactions with our website and ads, such as pages visited, ads clicked or viewed, and information about your browser or device. This helps us improve our campaigns and reach people who may be interested in our services. When you save your details in the sign-up, we may also send hashed (scrambled) versions of your name, email address, phone number and date of birth to Meta. | | |
| Platform161: shows and measures ads | | | |
Other services and pixels
If you accept personal cookies, we also load scripts and pixels from the parties below. They may use their own cookie or ID to measure or show ads.
Cookie / provider | Purpose | Data | Retention | Party |
|---|
| Show ads, reach you again with ads and measure whether an offer or contract follows | A random ID and the pages you view | | |
| Stores an ID in your browser (local storage) that advertising partners can use to recognise you and show ads | | Until you clear your browser data | |
| If you came to us through a partner link of Kwanko: links your sign-up to that partner, so the partner can be paid | The codes in the link, the first page of your visit and your sign-up reference. The script may load further scripts from other parties | | |
| If you came to us through a partner link of Digidum: links your sign-up to that partner, so the partner can be paid | The codes in the link and your sign-up reference | | |
| If you came to us through a partner link of Daisycon: links your sign-up to that partner, so the partner can be paid | Your sign-up reference and the product you chose | | |
| Measures ads: starting a sign-up, calculating an offer and concluding a contract. Not active at the moment | A random ID, the steps you take (such as starting a sign-up and calculating an offer) and your postcode | | |
In addition, Google stores a setting for ad measurement (_gcl_ls), Meta stores the page you came from (lastExternalReferrer, lastExternalReferrerTime) and Platform161 stores a session ID (one4_sessionid) in your browser.
More information per party
You can read how these parties use and process data on their own pages:
Videos and external content
We only load videos from YouTube and content from other parties once you accept personal cookies. Until then you see a notice instead of the video. For YouTube we use the privacy-friendly variant, youtube-nocookie.com.
Sharing data with Google
If you accept personal cookies, we share data about your visit to our website with Google, so we can show and measure ads (Google Ads). When you conclude a contract, this includes a hashed version of your contact details, such as your email address. If you accept analytical cookies, we share data about how you use the website with Google Analytics.
You can read how Google uses this data on Google's page.
Questions?
Do you have a question about cookies or your privacy? Read our privacy statement or send an email to soporte@frankenergy.es.
